crickets apps Privacy Policy

crickets apps (https://cricketsapps.cam) operates an online gaming and sports betting platform for users in Bangladesh. When you use this site, you voluntarily share certain personal information with us. This Privacy Policy ("Policy") clearly describes our commitments and practices regarding the collection, processing, and protection of that information.

This policy should be read together with the crickets apps Terms and Conditions, which set out the overall terms governing use of the platform. Together, both documents form the legal basis for the service relationship between crickets apps and its users.

By accessing this site or creating an account, you confirm that you are 21 years of age or older and that you agree to understand and comply with the terms of this Privacy Policy. Any user who disagrees with any part of this policy is advised to stop using the platform.

crickets apps collects two types of information: information you voluntarily provide, and information collected automatically when you use the site.

2.1 Information You Voluntarily Provide

Information you give us when registering an account or using our services:

• Full name and date of birth (required for age verification).
• A valid email address.
• Mobile number (for OTP verification and security notifications).
• Payment details — bKash, Nagad, or Rocket mobile number, or bank account information.
• Identity verification documents, such as a National ID card or passport (where applicable).
• Messages sent via live chat or email for support purposes.

2.2 Information Collected Automatically

The following information is recorded automatically when you access the site:

• IP address and device type.
• Browser and operating system information.
• Time of site access, page view history, and session duration.
• Referral source — where you came from before reaching the site.
• Data collected through cookies and similar tracking technologies.

2.3 Information We Do Not Collect

crickets apps does not store full credit card or debit card numbers directly. Trusted third-party services are used for payment processing, and they operate under their own security standards.

Collected information is used only for the specific purposes listed below. No information is sold commercially to third parties or processed for unnecessary reasons.

3.1 Providing Services

• Creating and managing accounts.
• Processing deposits and withdrawals.
• Managing bonus and promotion activities.
• Determining VIP program tiers and calculating cashback.

3.2 Security and Fraud Prevention

• Verifying user identity and confirming age (to enforce the 21+ rule).
• Detecting suspicious transactions or irregular activity.
• Preventing multiple accounts or fraudulent use.

3.3 Communication and Support

• Sending important account-related notifications.
• Providing support via live chat and email.
• Sending relevant promotional information — you can opt out of this at any time.

3.4 Service Improvement

• Analyzing and improving site performance.
• Making the user experience simpler and more effective.
• Planning new features and game sections.

crickets apps uses industry-standard security technology to protect user data. All data transfers on the site are carried out through SSL (Secure Sockets Layer) encryption, ensuring that information cannot be read by anyone outside the transaction.

4.1 Technical Safeguards

• SSL encryption — active on all pages of the site.
• Firewall and anti-malware systems.
• Regular security audits.
• Restricted access — only authorized staff can access data.

4.2 Data Retention Period

Information is retained for as long as an account remains active. After an account is closed, certain information may be kept for a defined period for legal and regulatory purposes. Once that period ends, the information is securely deleted.

4.3 Staff Training

All support and operations staff at crickets apps receive training on data privacy. User information may only be accessed for work-related purposes and in authorized situations.

crickets apps never sells your personal information. However, limited information is shared with certain trusted third parties in order to provide our services.

5.1 When Information Is Shared

• Payment processors: Information necessary to process bKash, Nagad, Rocket, and bank transfer transactions is shared with the relevant payment gateways.
• Technology partners: Providers of site infrastructure, hosting, and security services may access data in a limited and encrypted form.
• Legal obligations: Information may be disclosed to comply with applicable laws in Bangladesh or valid instructions from government authorities.

5.2 When Information Is Not Shared

• Information is not sold to advertising or marketing companies.
• Information is not given to any unrelated third parties.
• Information is not used for any other purpose without the user's explicit consent.

The crickets apps website uses cookies and similar technologies to improve the user experience. Cookies are small text files stored in your browser that help the site remember your preferences and session details the next time you visit.

6.1 Types of Cookies

• Essential cookies: These are required to keep login sessions active, store security tokens, and temporarily hold form data.
• Functional cookies: These store language preferences, theme settings, and user customizations.
• Analytics cookies: These are used to understand which pages of the site are viewed most or where issues may exist.

6.2 Managing Cookies

You can disable or delete cookies from your browser settings. However, disabling certain essential cookies may affect some site functions, such as the login or payment pages not loading correctly.

crickets apps values giving users as much control as possible over their personal information. Every registered user has the following rights.

7.1 Right to View and Correct Information

You can access your account at any time to view stored information and correct anything that is inaccurate. To change core identity details such as your name or date of birth, you will need to contact the support team.

7.2 Right to Delete Information

If you request account closure, your personal information will be deleted, subject to applicable laws and financial record-keeping requirements.

7.3 Right to Opt Out of Promotional Communications

If you no longer wish to receive promotional emails or notifications, use the unsubscribe link at the bottom of any email or let the support team know. However, important account-related notifications cannot be turned off.

7.4 Right to Raise a Complaint

If you have any objection or question about any aspect of this policy, contact us directly. We aim to respond in writing within 48 hours. If you have specific concerns related to responsible gaming, detailed guidance is available on that page.

crickets apps strictly prohibits access and participation by anyone under the age of 21. Age is verified at the time of registration and again later if needed. If an account belonging to a minor is found, it will be closed immediately and the associated information will be deleted.

If a parent or guardian believes their minor child is using this site, please notify our support team immediately. We will take prompt action.

crickets apps reserves the right to update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, registered users will be notified by email.

Continued use of the site after any changes means you have accepted the revised policy. We therefore recommend checking this page regularly. The About Us page provides a general overview of the crickets apps service.

If you have any questions, concerns, or requests regarding this privacy policy, please reach out to us through the following:

For quick answers to common questions, check the FAQ page — it covers many questions about payments, accounts, and security.