crickets apps Terms and Conditions

crickets apps is an online betting and casino platform that provides sports betting, live casino, slot games and other entertainment services for Bangladeshi users. These terms and conditions ("Terms") apply to the use of any part of the platform.

By accessing crickets apps services through this website, mobile application or any other means, you become bound by these terms. If you do not agree with any part of these terms, please stop using the platform.

1.1 Definitions

The meanings of some important terms used in this document are given below:

• "Platform" — the crickets apps website and applications.
• "User" or "Member" — any person who holds a registered account on the platform.
• "Balance" — the amount of real money held in an account.
• "Bonus Balance" — non-cash credits granted as a promotional benefit.
• "Wagering Requirement" — the condition specifying how many times a bonus must be wagered before it can be withdrawn.

1.2 Scope of Services

crickets apps offers betting on cricket, football, basketball and various other sports. Slot games, live casino, fishing games and card games are also available. To learn more about us, please read our About Us page.

A personal account must be opened to use services on crickets apps. All information provided at the time of registration must be accurate, complete and up to date.

2.1 Single Account Policy

Each user may hold only one account. If multiple accounts belonging to the same person are found, they will be closed immediately and any bonuses or winnings in those accounts may be forfeited. Linking the same device, IP address or payment method to more than one account will also be treated as a violation.

2.2 Identity Verification (KYC)

crickets apps may request documents from a user at any time to verify their identity. These may include:

• A copy of the National Identity Card (NID) or passport.
• Bank statement or proof of mobile banking transactions.
• Proof of residence.

crickets apps reserves the right to temporarily or permanently close an account if the required documents are not provided within the specified time.

2.3 Login Credentials Security

It is your responsibility to keep your username and password completely confidential. You must not allow any third party to use your account. If you suspect unauthorised access, you must notify the support team immediately.

To open an account and place any bet or play any game on crickets apps, the user must be 21 years of age or older. The platform strictly prohibits participation by minors.

Providing false information about your age at the time of registration is a serious violation. In such cases the account will be closed and all deposited funds and winnings may be forfeited.

3.1 Geographic Restrictions

crickets apps may not provide services to users from certain countries or regions. Users in areas where online gaming or betting is prohibited by law are not permitted to use this platform. It is entirely the user's responsibility to comply with the applicable laws of their own region.

Secure and verified payment methods are used for financial transactions on crickets apps. The currently supported deposit and withdrawal methods are: bKash, Nagad, Rocket and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank and other major banks).

4.1 Deposit Terms

• Minimum deposit amount: ৳100 (for all methods).
• Withdrawals must generally be made through the same method used for the deposit.
• The account used for the deposit must be registered in your own name.
• Deposits from third-party payment accounts are not accepted.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳800.
• Withdrawal processing time: usually completed within 1 hour.
• KYC verification must be completed before submitting a withdrawal request.
• The portion of earnings derived from a bonus cannot be withdrawn until the active bonus wagering requirement has been met.

4.3 Fraudulent Transactions

If any transaction is suspected to be fraudulent, dishonest or carried out for the purpose of money laundering, crickets apps reserves the right to delay or cancel the relevant payment and place the account under investigation.

crickets apps offers various bonuses and promotional offers. By claiming these benefits, the associated terms automatically apply.

5.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳20,000. The bonus amount must be wagered 15 times before it can be withdrawn. For example: a deposit of ৳1,000 gives a bonus of ৳2,000, making the total balance ৳3,000, and the wagering requirement is ৳2,000 × 15 = ৳30,000.

5.2 Weekly and Other Bonuses

Weekly and special occasion bonus offers may be available for regular members. Each offer has a specific wagering requirement and validity period, which are stated in the offer details.

5.3 General Bonus Rules

• A user may claim a promotion only once, unless the offer's terms state otherwise.
• Bonus balance cannot be withdrawn directly — it can only be used for placing bets.
• If a withdrawal is made before the wagering requirement is met, the bonus and any earnings from the bonus will be cancelled.
• If a bonus is misused or claimed with fraudulent intent, the account may be terminated.
• crickets apps reserves the right to modify or cancel any bonus offer.

The following rules apply to placing bets and playing games on crickets apps. These rules have been drawn up to ensure fairness and to serve the interests of all members.

6.1 Validity of Bets

A bet will be considered final only when the system successfully confirms it. The amount of any bet cancelled due to a technical error will be returned to the balance.

6.2 Live Betting

Odds in live betting can change rapidly. If the odds change after a bet has been accepted, the calculation will be based on the odds displayed at the moment of acceptance. Bets accepted due to communication issues or delays may subsequently be voided if caused by a technical error.

6.3 Event Cancellation

If a sports event is cancelled or rescheduled, the relevant bets will be settled in accordance with crickets apps's specific rules. In general, bets on cancelled events are refunded.

6.4 Maximum Winnings Limit

crickets apps reserves the right to set a maximum winning amount for any single bet or within a specific time period. This limit may vary across different games or betting markets.

6.5 Finality of Game Results

All game results are determined using Random Number Generator (RNG) technology, which is independently tested. A game or bet result that has been settled cannot be changed, unless a clear technical error is proven.

The following actions are strictly prohibited on the crickets apps platform. Violation of these prohibitions may result in account termination and forfeiture of funds:

• Misusing bonuses or claiming bonus benefits through multiple accounts.
• Money laundering or conducting transactions involving funds from illegal sources.
• Involvement in match fixing or manipulation of results.
• Exploiting bugs or vulnerabilities in the platform's software.
• Placing bets using automated bots or software.
• Attempting to access another user's account.
• Threats, harassment or abusive behaviour.
• Registering under a false identity.

crickets apps treats the protection of your personal information as a top priority. By registering on the platform, you consent to our data collection and processing policy.

Full details of how we collect, store and use your information are provided in our Privacy Policy. That policy forms an integral part of these terms.

8.1 Use of Information

The information you provide may be used for the following purposes:

• Account management and identity verification.
• Transaction processing and security.
• Customer service and complaint resolution.
• Relevant promotional communications (if you have given consent).
• Compliance with regulatory and legal obligations.

8.2 Cookie Policy

This platform uses cookies to improve the user experience and for analytics purposes. Cookies can be disabled in browser settings, but doing so may prevent some services from working correctly.

crickets apps believes that gambling or betting is an entertainment activity and should never be treated as an alternative source of income. We encourage members to play responsibly.

The platform offers self-imposed limits, optional breaks and temporary account suspension. You can learn more about these tools by reading our Responsible Gaming Guidelines.

9.1 Age Verification and Protection

Access to the gaming platform is completely prohibited for anyone under 21 years of age. Parents are advised to use parental control software to prevent minors from accessing platforms of this kind.

9.2 Signs of Problem Gambling

If you feel that gambling is getting out of your control, causing financial stress, or affecting your relationships, seek help immediately. The crickets apps support team is available 24/7 via live chat and email to assist you in Bengali.

crickets apps may temporarily or permanently close an account under any of the following circumstances:

• Violation of any clause of these Terms and Conditions.
• Evidence of fraud or bonus abuse.
• Failure to cooperate with the KYC verification process.
• The account remaining inactive for an extended period.
• At the user's own request.

10.1 Voluntary Account Closure

Any member may request to close their account at any time. In such cases, the valid balance in the account (excluding bonuses) will be made available for withdrawal.

10.2 Funds After Account Termination

If an account is terminated due to a rule violation, the decision to return or forfeit funds will depend on the outcome of the investigation. Funds may be frozen while the investigation is ongoing.

crickets apps provides the platform on an "as is" basis. No guarantee of uninterrupted or error-free service can be given.

11.1 Technical Issues

If the service is disrupted or a bet is voided due to server downtime, loss of internet connection, or any other technical issue, crickets apps is not liable for any resulting loss, except for the return of the original stake amount.

11.2 Third-Party Software

The platform uses software from various game studios. crickets apps bears limited responsibility for any errors in such third-party software.

11.3 User's Own Risk

All betting and gaming activities are carried out at the user's own risk. The user who makes the personal decision to place bets is responsible for any financial losses. For any questions, see the FAQ section.

crickets apps reserves the right to change, amend, or update these Terms and Conditions at any time. For significant changes, notice will be given via the registered email address or on the platform.

12.1 Acceptance of Changes

Continuing to use the platform after updated Terms and Conditions are published will be taken as your agreement to the new terms. If you do not agree to the new terms, you may request to close your account.

12.2 Dispute Resolution

If you have a complaint about any matter, please contact the crickets apps support team first. Support is available 24/7 via live chat and email in both Bengali and English. Once a complaint is received, an attempt will be made to resolve it within a reasonable time.

12.3 Applicable Law

These Terms and Conditions will be interpreted in accordance with applicable law. In the event of any dispute, both parties will attempt to reach a resolution through discussion.

These Terms and Conditions were last updated in January 2025. Members will be notified of any changes from the previous version.